The AI Operating System for Managed IT and Business Operations
AI Receptionist
Every call answered. Every lead captured. Every customer supported.
An autonomous AI front desk for inbound and outbound voice, SMS, WhatsApp, web chat and email. It recognises callers, answers with authorised knowledge, books appointments, creates CRM records and routes urgent work with governed human handoff.
Calls Today
418
Voice, voicemail and callback requests. +14% vs yesterday
Calls Answered
397
95% answered without ringing through. 21 missed
Missed Calls
21
11 spam, 7 abandoned, 3 overflow. -32% this week
AI Resolution Rate
78%
Resolved without human handoff. +6 pts
Leads Captured
64
33 qualified for sales follow-up. GBP 84k pipeline
Appointments Booked
39
Includes 8 reschedules and 3 cancellations. 92% confirmed
Average Call Duration
2m 46s
Measured across live and completed calls. -18s
Revenue Opportunities
GBP 126k
Detected from sales, renewal and upsell intents. 17 open deals
Calls over time
Volume, AI resolution and human transfers by hour.
Live activity
Calls, bookings, escalations and approved AI actions.
Incoming call recognised
NowNorthline Care Group matched by caller ID.
Appointment booked
2mQuarterly review confirmed for Monday 10:30.
Support ticket created
8mVPN outage triaged with severity P2.
WhatsApp follow-up sent
11mQuote intake summary sent to prospect.
Sensitive action held
17mCancellation requested; approval required.