The AI Operating System for Managed IT and Business Operations
Service Desk
Core plan
Kellions AI Elevate 2.0
Service Desk
PSA queue with priorities, SLAs, AI classification, timers, related alerts and automation eligibility.
Open tickets
4
New, assigned, in-progress and waiting states.
SLA breaches
1
Resolution timers past target.
Unassigned
1
Queue items awaiting triage ownership.
AI classified
100%
Every visible ticket has suggested priority and resolution.
Service desk
AI classified| Ticket | Customer | Priority | Status | SLA | Technician |
|---|---|---|---|---|---|
| TK-10482 Warehouse scanners intermittently offline | Aurora Logistics | P1 | In Progress | At risk | Maya Singh |
| TK-10477 File server CPU spike after backup window | Northline Care Group | P2 | Assigned | On track | Leon Grant |
| TK-10471 Construction site laptops missing critical patches | Brightstone Construction | P2 | Waiting Customer | Breached | Ava Morgan |
| TK-10463 Licence review for inactive finance users | Meridian Financial | P4 | New | On track | Unassigned |