01
Never miss an enquiry
Calls are answered within two rings, including evenings, weekends and holidays.
All AI solutions
AI Receptionist
Every call answered, day or night
A voice-native receptionist that greets callers, answers common questions, routes urgent matters and captures every enquiry in your systems.
Human escalation by design
Deployment against real workflows
Ongoing quality monitoring
Business outcomes
What changes with AI Receptionist
The technology matters only when it removes friction, protects attention and improves the experience around it.
02
Protect focused work
Your team stops fielding interruptions and only receives calls that genuinely need them.
03
Consistent brand voice
Every caller hears the same accurate, professional response you approved.
Delivery model
A controlled route to production
We prove the workflow, tune the guardrails and agree the handover before the solution takes live operational load.
- 01
Discover
Map demand, exceptions and the success measure.
- 02
Configure
Connect systems, knowledge and permissions.
- 03
Validate
Test real scenarios with your team in control.
- 04
Optimise
Monitor quality and improve after go-live.
Product demo
See the receptionist make the handoff
Switch between realistic inbound calls and inspect how the assistant identifies intent, applies routing rules, writes the CRM note and handles exceptions.
Answer speed
<2 rings
Target pickup time for live inbound calls and overflow handling.
Missed-call reduction
80%+
Goal for calls captured outside staffed reception hours.
Escalation visibility
100%
Every transfer includes caller intent, urgency and conversation context.
Booking completion
Measured
Appointment requests are tracked from call intent through confirmed outcome.
Inbound calls
Selected route
Transfer to account lead, then operations fallback
Live call simulator
Urgent client call
Live transfer with spoken and written context
Intent
Project issue
Confidence
94%
Transcript
Caller conversation
AI Receptionist
Thanks for calling Kellions. I am the AI receptionist. How can I help today?
Caller
I need to speak with Amara about a site rollout issue this morning.
AI Receptionist
I can help route that. Is this about an active client project and does it need same-day attention?
Caller
Yes, it is active and we need help before midday.
AI Receptionist
I will try Amara first and pass along the urgency. If she is unavailable, I will route this to operations.
Decision path
What happened
- 1Intent detectedExisting client, named contact, active project and same-day support request.
- 2Rule matchedHigh-priority client escalation bypasses routine message capture.
- 3Human handoverThe receptionist transfers with caller details, urgency and a concise call summary.
Handover output
Summary
Existing client needs Amara about an active site rollout issue before midday. Caller confirmed same-day urgency.
CRM note
Priority: High. Intent: project issue. Route: Amara -> operations fallback. Confidence: 94%.
Follow-up
Notify account lead and operations channel if live transfer is not accepted.
Role clarity
Receptionist, not a generic voice bot
AI Receptionist is the front-desk workflow: greet every caller, identify intent, route safely, capture missed calls and hand the team a clean record.
Configuration
Switch the operating rule
Business hours
Separate daytime, out-of-hours, holiday and overflow scripts.
Exception handling
Low confidence
The assistant stops guessing, captures the caller's details and escalates with context.
Failed transfer
It retries the fallback path, offers message capture and notifies the assigned team.
Sensitive information
It follows the approved script, avoids collecting unnecessary data and routes to a human.
Urgent call
It prioritises the emergency path, bypasses routine questions and triggers immediate alerts.
Artifacts generated
Sample transcript
Shows the exact exchange, caller intent and confidence thresholds.
Call summary
Gives the team a concise handover before they return or accept the call.
CRM note
Stores caller details, reason for calling, priority and next action.
Escalation record
Documents who was contacted, when, and whether the transfer succeeded.
Compliance before go-live
- Transparent AI disclosure at the start of the call.
- Consent, recording and retention rules configured by region.
- Redaction for payment, health or other sensitive details where required.
- Provider, data location and audit requirements agreed before go-live.
Core capabilities
What is included
- Natural conversational speech with sub-second response
- Intelligent call routing and escalation rules
- Live transfer to a named person or team
- Automatic call summaries written to your CRM
- Out-of-hours and overflow handling
- Multi-language support
Operational fit
Where it delivers value
- 01Reception overflow during busy periods
- 02Out-of-hours enquiry capture
- 03Appointment and booking requests
- 04Supplier and delivery call handling
Governance
Built for control, not black-box automation
Permissions
Access follows the roles and rules you approve.
Escalation
Uncertainty and exceptions move to the right person.
Evidence
Activity and outcomes stay visible and reviewable.
Questions
What teams ask about AI Receptionist
See where AI Receptionist fits your operation
We will map the workflow, identify the integration and governance requirements, and give you a clear route from first use case to production.