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Case studies

Outcomes, not pilot projects

Every engagement below started with a business problem and ended with numbers our clients could report to their board.

Healthcare

24/7 AI reception for a 300-bed care group

Challenge
Missed calls from families and referrers were costing placements and creating complaints.
Solution
A voice AI receptionist handling enquiries, routing urgent calls and logging every interaction into their CRM.
  • 0Missed enquiry calls
  • 38%More placement conversions
  • 22 hrsAdmin time saved weekly
Construction

Automating site reporting across 40 projects

Challenge
Site managers spent evenings rekeying reports between spreadsheets and the project system.
Solution
Document AI plus workflow automation that extracts, validates and files daily reports automatically.
  • 6xFaster reporting cycle
  • £180kAnnual cost avoided
  • 99.2%Data accuracy
Finance

Security uplift and compliant knowledge assistant

Challenge
Advisers needed instant answers from policy documents without exposing regulated client data.
Solution
A private knowledge assistant with strict access controls, deployed after a full security assessment.
  • 90 secAverage answer time
  • 100%Audit trail coverage
  • 31Security gaps closed
Logistics

AI lead qualification for a national carrier

Challenge
High enquiry volume meant slow responses and poor-fit leads reaching the sales team.
Solution
An AI sales assistant qualifying enquiries, scoring intent and booking meetings automatically.
  • 4 minAverage response time
  • 2.3xQualified pipeline
  • 47%Less manual triage

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